# AI-Powered Visual Support Be My Eyes and Microsoft Use AI to Help Blind and Low-Vision Customers By Kalin Ned | Published 2023-12-27 | Tech Source: Trend Hunter, https://www.trendhunter.com/trends/be-my-eyes1 References: [bemyeyes](https://www.bemyeyes.com/blog/introducing-microsofts-ai-powered-disability-answer-desk-on-be-my-eyes)  [Be My Eyes](https://www.trendhunter.com/trends/unilever-and-be-my-eyes) has successfully integrated Be My AI™ into its First Contact Center, introducing the world's first artificial intelligence visual support for blind and low-vision customers. The AI tool, powered by OpenAI's [GPT-4 vision](https://www.trendhunter.com/trends/avocados-from-mexico-1) model, is deployed globally through [Microsoft's](https://www.trendhunter.com/trends/aiassisted-customer-support) Disability Answer Desk. Be My AI™ offers automated support for Microsoft-related products and services, achieving a remarkable 90%+ successful call resolution with a significant reduction in call handle times. This groundbreaking approach allows blind and low-vision consumers to receive rapid, automated support for Microsoft-related inquiries, ranging from complex tasks like interpreting product instructions to general advice on setting up computer preferences. Responses from Be My AI™ are provided in text, enhancing accessibility for Deaf-blind individuals through a refreshable Braille display. Mike Buckley, CEO of Be My Eyes, shares that "Be My AI™ is the customer service gold standard for companies that want to assist blind and low vision consumers." Image Credit: Be My Eyes ## Trend Insights (Trend Hunter) - Score: 2.9/10 - Popularity: 26% | Activity: 41% | Freshness: 20% - Audience gender: 50% men, 50% women - Primary generations: Gen Z, Millennial, Gen X - Top markets: North America ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Tech](https://www.trendhunter.com/tech) > [AI](https://www.trendhunter.com/ai) ## Key Themes ### What Makes This Trend Stand Out - **AI-powered Visual Support:** AI tools like Be My AI™ are revolutionizing customer support for blind and low-vision customers. - **GPT-4 Vision Model:** The integration of OpenAI's GPT-4 vision model is revolutionizing the way blind and low-vision customers interact with technology. - **Automated Support for Accessibility:** Artificial intelligence solutions are improving accessibility for blind and low-vision individuals by providing automated support for a wide range of inquiries. ### Sectors Adopting This - **Customer Support:** The implementation of AI-powered visual support is transforming the customer support industry, allowing for faster and more efficient assistance to blind and low-vision customers. - **Technology:** The use of GPT-4 vision model and AI tools in the technology industry is driving innovation and improving accessibility for blind and low-vision individuals. - **Accessibility Services:** The development of automated support for accessibility is creating new opportunities and improving accessibility services for blind and low-vision individuals. ## Related on Trend Hunter - [AI-Assisted Cooking Partnerships](https://www.trendhunter.com/trends/unilever-and-be-my-eyes.md) - [In-Store Visual Assistance Programs](https://www.trendhunter.com/trends/be-my-eyes-and-tesco.md) - [AI-Assisted Customer Support](https://www.trendhunter.com/trends/aiassisted-customer-support.md) - [Accessible AI Chatbot Features](https://www.trendhunter.com/trends/accessible-ai-chatbot.md) - [Accessibility-Centric AI Home Assistants](https://www.trendhunter.com/trends/ai-home-assistant.md) - [AI-Powered Call Assistant Tools](https://www.trendhunter.com/trends/truecaller.md) - [Visual-Aiding AI Gaming Features](https://www.trendhunter.com/trends/guide-play.md) - [AI Browser Assistants](https://www.trendhunter.com/trends/brainyai.md) - [AI-Powered Customer Service Tools](https://www.trendhunter.com/trends/aipowered-customer-service-tools.md)