# AI Service Management Platforms Startup Astound Does Automated Service Requests for IT Issues By Alyson Wyers | Published 2018-02-01 | Tech Source: Trend Hunter, https://www.trendhunter.com/trends/automated-service-requests References: [venturebeat](https://venturebeat.com/2018/01/30/astound-launches-to-automate-employee-service-requests-with-ai/) & [astound.ai](https://astound.ai/) This new artificial intelligence venture wants to reimagine service management with automated service requests for employees. Startup Astound automates answers to frequently asked employee questions with a natural language-using virtual agent who responds via service portals, phone and platforms like [Slack](https://www.trendhunter.com/trends/agentic-ai) and [Skype](https://www.trendhunter.com/trends/dial-anyone), serving to decrease call volume by 70%. The IT service management company uses machine learning and historical data to accurately prioritize and assign employee service requests. It also offers real-time, relevant recommendations on how to solve problems. The AI-driven platform for enterprise service will make workers more productive and companies more successful. Automated service requests is a more strategic way of using technology in the workplace to problem-solve and satisfy employees. All images are courtesy of Astound. ## Trend Insights (Trend Hunter) - Score: 0.8/10 - Popularity: 6% | Activity: 11% | Freshness: 8% - Audience gender: 50% men, 50% women - Primary generations: Millennial, Gen X - Top markets: North America, Europe ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Tech](https://www.trendhunter.com/tech) > [AI](https://www.trendhunter.com/ai) ## Key Themes ### What Makes This Trend Stand Out - **Automated Service Requests:** Using AI to automate answers to frequently asked questions and decrease call volume by 70% creates an opportunity for disruptive innovation in the customer service industry. - **Natural Language Processing:** The ability for an AI-powered virtual agent to respond to service requests via natural language creates an opportunity for disruptive innovation in the chatbot and customer service industries. - **Machine Learning Prioritization:** The use of machine learning and historical data to accurately prioritize and assign employee service requests creates an opportunity for disruptive innovation in the IT service management and HR industries. ### Sectors Adopting This - **Customer Service:** Automated service requests and virtual agents powered by natural language processing can revolutionize the customer service industry. - **Chatbots:** The use of natural language processing in virtual agents responding to service requests can lead to disruptive innovation in the chatbot industry. - **IT Service Management:** The use of machine learning to prioritize and assign service requests can lead to disruptive innovation in the IT service management industry. ## Related on Trend Hunter - [AI Automation Solutions](https://www.trendhunter.com/trends/ai-phone-agents.md) - [AI-Powered Service Professional Platforms](https://www.trendhunter.com/trends/service-professional.md) - [AI-Powered Help Desk Platforms](https://www.trendhunter.com/trends/risotto-1.md) - [Customer-Facing AI Agents](https://www.trendhunter.com/trends/implicit.md) - [Autonomous Help Desk Platforms](https://www.trendhunter.com/trends/support-tickets.md) - [Corporate-Based AI Virtual Assistants](https://www.trendhunter.com/trends/ai-virtual-assistant.md) - [AI-Powered Employee Assistants](https://www.trendhunter.com/trends/soundhound-employee-assist.md) - [AI Workflow Automations](https://www.trendhunter.com/trends/automation-ai.md) - [Critical-Response IT Platforms](https://www.trendhunter.com/trends/it-platform.md)