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# Customer Service Bot Training
Startup Janis Lets You Use Slack to Train AI Customer Service Agents

By Alyson Wyers | Published 2017-06-25 | Tech
Source: Trend Hunter, https://www.trendhunter.com/trends/ai-customer-service
References: [betalist](https://betalist.com/startups/janis) & [janis.ai](https://www.janis.ai/)

This AI customer service agent enables you to turn Slack (a teams messaging platform) into an artificially intelligent training center. Based in Canada, Janis is a startup founded by Josh Barkin that is just the latest in [bots-based customer service messaging tools](https://www.trendhunter.com/trends/supbot). Janis allows you to "train and monitor AI from Slack to accelerate automation and reduce time and costs associated with customer service."

In a dedicated Slack channel, you will be able to [simulate bot conversations](https://www.trendhunter.com/trends/firechatbot) to better define and categorize user engagement. The monitoring feature sends alerts when it's time for a human to take over. You also gain insight through analytics and see where your AI customer service agent needs more training.

## Trend Insights (Trend Hunter)

- Score: 1.4/10
- Popularity: 16% | Activity: 19% | Freshness: 8%
- Audience gender: 70% men, 30% women
- Primary generations: Millennial
- Top markets: North America

## Categories

[Trend Hunter](https://www.trendhunter.com/trends) > [Tech](https://www.trendhunter.com/tech) > [AI](https://www.trendhunter.com/ai)

## Key Themes

### Why This Trend Is Growing

- **AI Customer Service Agents:** The trend of using AI customer service agents is disrupting the customer service industry, providing opportunities for increased automation and cost reduction.
- **Bots-based Customer Service Messaging Tools:** The trend of using bots-based customer service messaging tools is revolutionizing the way businesses handle customer service, offering opportunities for seamless communication and improved efficiency.
- **Training and Monitoring AI Through Slack:** The trend of training and monitoring AI through Slack is transforming the way companies develop and manage AI customer service agents, presenting opportunities for easier integration and real-time training.

### Industries Being Reshaped

- **Customer Service:** The customer service industry can leverage AI customer service agents to enhance customer support, reduce costs, and streamline operations.
- **Messaging and Collaboration Platforms:** The messaging and collaboration platforms industry can embrace bots-based customer service messaging tools to improve communication channels, automate repetitive tasks, and enhance team collaboration.
- **Artificial Intelligence:** The artificial intelligence industry can seize the opportunity to develop innovative solutions for training and monitoring AI agents through platforms like Slack, driving advancements in AI-powered customer service.

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- [AI Workplace Communication](https://www.trendhunter.com/trends/slack-ai.md)
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