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Payment Innovation
Trend Report for Your Brand
01.10.18
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Hyper-Convenient QSR
Biometric Cafe
Cashless Retail
Experiential Purchase
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Payment Innovation
Your Brand
Hayley & Gil
Oct 1st, 2018 Want an update on this report's topic? Click here.
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For a brief and very high level view, this format solely features the Consumer Insight section of your report, ideal for a quick overview of the main takeaways in less than 30 slides.

This format features Consumer Insights and highlights three supportive examples for a quick, concise read.

Ideal for team meetings, ideation and brainstorming, this format incorporates all three report sections as outlined in the Classic format and features images and headlines for a much more visually focused report.

Our standard report format divides content into three sections: Consumer Insights which feature opportunities within a 1-5 year time frame, Clustered Lists for thorough competitor and market scoping and Individual Examples featuring best-in-class case studies.

This format includes all three report sections as featured in the Classic format (Consumer Insights, Clustered Lists and Examples) with article content included along with every idea for further reading.

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Hyper-Convenient QSR
Fast Food becomes even more convenient will the help of mobile tech
Implications - While typical QSR and fast food establishments already prioritize convenience and accessibility, brands are taking things a step further with the use of apps and other digital solutions on-site. Adding mobile payment and ordering to experiences like drive-thrus, brands are tapping into the growing need for more on-demand food service options. Not only eliminating wait times and payment processes, these streamlined features showcases a desire for hyper-convenience in every single aspect of a consumer’s daily journey.
Interactive Menu Board Kiosks
Long John Sliver's Drive-Thrus Will Now Feature Interactive Menus
On-Demand Drive-Thru Apps
The 'Drive-Thru On Demand' App Aims to Make Every Eatery a Drive-Thru
Coffee Delivery Services
Tim Hortons Launched Door-to-Door Delivery in the GTA with SkipTheDishes
Fast Food Payment Platforms
This Fast Food Chain Will Begin Accepting Mobile Payment Options
Drive-Thru Payment Platforms
This Chain Uses Beacons to Facilitate Mobile Payment at Drive-Thrus
Fast Food Mobile Ordering
McDonald's Mobile Ordering Will Be Available in Its US Restaurants
Reward-Offering Dining Apps
The Seated App Gives Users Discounts for Making Reservations
SCORE 5.8
Popularity
Activity
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Multisensation
Hyper-Convenient QSR
Fast Food becomes even more convenient will the help of mobile tech
What area of your business do you feel is already streamlined and efficient? How could you utilize mobile technology to enhance that even further?
Overlooked Opportunity #1 - Workshop Question
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Biometric Cafe
Casual dining options adopt biometric payment and streamlining capabilities
Implications - Casual dining spaces are enhancing customer experience within their stores by adopting biometric payment systems, along with biometric personalization systems. This shift caters to the in-depth customization that is required of large and small brands alike, in order to best strengthen customer loyalty against mounting competition.
Facial-Recognition Cafe Loyalty Programs
Bahista Cafe Rewards Customers With the Help of Tech
High-Tech Convenience Stores
7-Eleven's Trial Store in Tokyo Accepts Facial Recognition Payments
Biometric Fast Food Kiosks
'Bite' is a Facial Recognition Kiosk That Makes It Easier to Order Food
Biometric Payment Methods
'Fingopay' Authenticates Sales Using a Finger-Vein Reading System
Facial Recognition Coffee Shops
This Facial Recognition for Cafes Offers More Personal Service
SCORE 5.3
Popularity
Activity
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Biometric Cafe
Casual dining options adopt biometric payment and streamlining capabilities
At what customer touchpoints could your brand adopt biometric processes?
Overlooked Opportunity #2 - Workshop Question
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Cashless Retail
Retail stores go entirely cashless in order to streamline processes
Implications - With more consumers opting to pay for things digitally rather than with cash, retailers are removing the option of cash transactions entirely – with Amazon going so far as to remove in-person payments altogether. This shift speaks to the adaptation, and enhancement, of already-established consumer purchase habits, while creating a shopping experience that prioritizes convenience.
Offline Fashion Shops
The First-Ever Brick-and-Mortar Everlane Store is Now Open in NYC
Connected Convenience Stores
The Amazon Go Store is Open and Aims to Change the Way we Shop
Streamlined Checkout Services
Sainsbury's 'SmartShop' Enables Checkout Via a Mobile or Handset
Cash-Free Cryptocurrency Cafes
The Ducatus Cafe Accepts Payments Via Its In-House Cryptocurrency
Cashless Resort Concepts
Walt Disney World is Testing a Cash-Free Animal Kingdom Lodge
Cashless Coffee Shops
This Pilot Program in Seattle is Testing the Success of a Cashless Starbucks
SCORE 5
Popularity
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Cashless Retail
Retail stores go entirely cashless in order to streamline processes
How can your brand better incorporate consumer purchase habits into its products/services?
Overlooked Opportunity #3 - Workshop Question
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Experiential Purchase
Paths to purchase move beyond convenience into experiential realms
Implications - As streamlined payment options continue to evolve with the use of emerging tech, a shift toward more experiential purchasing solutions are on the rise to better engage consumers. Moving beyond mere convenience, brands are tapping into social platforms, multimedia outlets and even AI capabilities to add more memorable moments to the purchasing journey. Focusing on experience rather than speed, these paths to purchase are representative of a growing consumer desire for brand experiences that are engaging even prior to product consumption.
Pizza-Purchasing Social Lenses
Domino's Shoppable AR Snapchat Lens Lets Users Easily Order Pizzas
Holiday-Themed AR Ads
Kohl's Enables Snapchat Users to Virtually Browse Exclusive Holiday Products
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Customized E-Shopping Carts
Avon is Helping Its Reps to Create Personalized Shopping Experiences
AI Car-Sharing Services
The Volvo M Brand Studies Drivers and Tells Them Which Car to Rent
Movie Ticket Purchasing TVs
Comcast and Fandango Partnered to Offer Tickets to Jurassic World
SCORE 5.6
Popularity
Activity
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Personalization
Experiential Purchase
Paths to purchase move beyond convenience into experiential realms
Think of the typical path to purchase for your consumer. How could you tap into adjacent industries to elevate that experience into something more memorable?
Overlooked Opportunity #4 - Workshop Question
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Wait-Free Payment Services
The Barclaycard Payment Service Lets Diners Eat and Then Leave
A new Barclaycard payment service is being tested and could be the end of waiting for a bill at a restaurant. The new service is called 'Dine & Dash,' but this does not mean skipping out on a tab—instead users will register when they sit down at a table and will be automatically billed when they leave.

Users looking to take advantage of this service will find it quite easy, as everything can be done through the Dine & Dash app. Once users have the app, all they have to do is tap their phone on the Dine & Dash device at their table when they arrive. Users would then order and eat as usual, and once finished, they are free to get up and leave. The Dine & Dash app would register that the diner has left the restaurant and will close the bill based on the payment option loaded into the app.

The new Barclaycard payment service also makes splitting the bill a breeze and even allows users to tip and apply a discount code. The Dine & Dash Barclaycard payment service is currently undergoing a trial run at the St. Martins Lane Prezzo restaurant in Central London.
Feb 28th, 2018
Sources: engadget & finextra
SCORE 5
Popularity
Activity
Freshness
Related Examples
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Convenient Cashless Payment Apps
NETSpay is a Popular Digital Payment App from Singapore
With the digital revolution in full swing, cashless payment apps are becoming an acceptable form for consumers to interact with businesses. NETSPay is one such mobile application that is based in Singapore. The platform is incredibly convenient and efficient, allowing consumers to buy desired items for transactions $100 and below.

Users can simply tap or scan QR codes to pay both in brick-and-mortar retail locations, as well as on eCommerce websites. The cashless payment app also allows individuals to transfer money to peers and family, as well as send e-gifts. This mobile application is geared toward the tech-savvy generations and it aims to completely reimagine the way one pays for goods in the digital era. Recently, NETSPay partnered up with UnionPay in order to enable consumers to use the ultra-convenient cashless payment app globally.
Sep 11th, 2018
Sources: zdnet & nets.sg
SCORE 5.2
Popularity
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Related Examples
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Biometric Student Payments
Copenhagen Business School Now Offers Finger Scanners for Students
Those who are studying or visiting the Copenhagen Business School (CBS) now have the chance to leave their cash, cards and smartphone at home and instead opt to pay for their lunch using only a finger scanner. Digital payments specialist Nets is now introducing a trial for finger vein payments at CBS, experimenting with the system as a safer, faster and more secure way to serve customers.

The finger scanners installed in the cafeteria makes it possible for anyone with a Dankort, the national debit card of Denmark, to enrol and link their unique finger vein pattern to their account.

Unlike other methods of biometric verification, such as scanning the fingerprints, which can easily be replicated, these finger scanners authenticate individual users based on the detection of circulating blood.
Apr 25th, 2018
Sources: nets.eu
SCORE 3.1
Popularity
Activity
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Related Examples
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Smart Shopping Mirrors
Mastercard and OAK Created a Mirror That Works with RFID Technology
Mastercard and OAK came together to create a next-gen shopping mirror that has the potential to revolutionize the experience of buying—and trying on—clothing.

The digital smart mirrors pair with RFID technology that's embedded in the hang tags of clothing pieces, making it so that the reflective surface instantly identifies products as they are brought into the dressing room. As such, a virtual shopping basket is created for consumers, just like the way a shopper pulls together a bunch of desired items while online shopping.

With this technology, a retailer is able to receive and respond to fitting room requests with ease, view occupancy, check their inventory, as well as get feedback on products. While many consumers appreciate the ease of online shopping, consumers are looking for retailers to integrate aspects of the digital worlf in-store for an enhanced, personalized experience.
Jun 18th, 2018
SCORE 6.6
Popularity
Activity
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Related Examples
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Student ID Contactless Payments
Blackboard's NFC Contactless Payments Work with Student IDs
In an effort to better integrate NFC contactless payments on college campuses Blackboard will leverage the use of Apple products to create a “seamless experience” across campuses. Announced in a recent press release, Blackboard claims it is the first campus credential provider to utilize Student ID NFC contactless payments through iPhone and Apple Watch. This new capability will officially launch with Duke University, University of Alabama, and the University of Oklahoma.

According to Blackboard, a majority of US college students use Apple devices. This research served as the basis for its NFC contactless payments as it looked to leverage existing Student ID accounts to streamline the college purchasing experience. The contactless payments will be able to be used at all vending machines, dining halls, laundry facilities, and even off-campus retail locations that accept student IDs as payment.
Sep 12th, 2018
Sources: 9to5mac & prnewswire
SCORE 3.1
Popularity
Activity
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Related Examples
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Bitcoin Payment Chips
'Flip' Facilitates Contactless Cryptocurrency Payments
Fit Pay Inc. launched 'Flip' as a tangible device for helping the average person make cryptocurrency payments with bitcoin. To use bitcoins as a method of payment, one must ordinarily open a mobile or online bitcoin wallet—but Flip is a contactless payment device that includes a digital wallet, making the experience of paying for goods with Bitcoin like tapping a secure credit card.

Flip currently works anywhere where contactless payments are accepted, meaning that it can easily be integrated into a merchant's existing systems. As Fit Pay Inc. describes: "Flip exchanges your cryptocurrency value into US dollars, which are then used to fund a prepaid-payment device."

In the future, Fit Pay Inc. plans to make it possible for Flip to be purchased with Bitcoin.
Mar 9th, 2018
Sources: psfk & fliptopay
SCORE 5.3
Popularity
Activity
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Related Examples
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In-Car Gas Payments
The Chevrolet Marketplace App Will Let Drivers Pay Without Leaving the Car
The new Chevrolet Marketplace app, which comes preinstalled in the newest Chevrolet models, will soon give all US Chevrolet drivers the ability to pay for gas without leaving the car. This new feature will first be tested in Detroit, Seattle and Houston before expanding and will currently only work at participating Shell gas stations. The Chevrolet Marketplace app is now available through the Chevrolet MyLink infotainment system and can even be used to locate nearby Shell stations, utilize Shell Fuel Rewards Offers, offer station details and can show you exactly how much you need to spend for a full tank.

To use the feature, drivers will simply need to select the 'Pay and Save' option in the Chevrolet Marketplace app. This will prompt users to select a gas station on the display and will then generate a code that will unlock the gas pump and will end with charging the user from the payment method they have stored.
Apr 23rd, 2018
Sources: cnet & detroitnews
SCORE 3.8
Popularity
Activity
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Related Examples
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Payment App Debit Cards
The Venmo Debit Card Gives Users of the App a Physical Payment Option
Venmo has quickly become the payment app of choice for many, but the Paypal-backed app has recently launched a Venmo debit card to appeal to those that still carry plastic. The new card will allow users to pay using their Venmo account anywhere Mastercard is accepted. The Venmo debit cards are still only available on a limited release and have just come out of a beta program that began in 2017.

The debit card will connect directly to user's Venmo accounts and will draw from the linked bank account to complete the purchase. This allows users to track all transactions through the Venmo app and will still allow them to split costs with friends. Connection to the app also includes a level of safety as the Venmo debit card can be canceled through the app if the card is lost or stolen.
Jun 26th, 2018
Sources: cnet & theverge
SCORE 3
Popularity
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Cryptocurrency Payment Solutions
'Munt' Lets Businesses Accept Cryptocurrencies in a Simple Way
An increasing number of consumers are utilizing cryptocurrencies as a method of investment and payment, so the 'Munt' platform has been created to help businesses start accepting them as payment in a streamlined manner.

The platform works by utilizing just five lines of code that can be incorporated into your interface to let businesses accept a wide variety of cryptocurrencies as payment including Bitcoin, Dash, Litecoin, Ethereum and more. This enables merchants to stay agile in the changing market and expand the basis of whom they are able to accept payment from.

The 'Munt' platform also offers access to an advanced dashboard for merchants that will let them see their analytics regarding income, manage the funds and even make a withdrawal to an address of their choice.
Mar 15th, 2018
Sources: betalist & getmunt
SCORE 4.4
Popularity
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Related Examples
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Self-Serve RFID Terminals
Token's Mini-Serve EFTPOS System Offers a Cashless Option for Events
Token recently introduced Mini-Serve RFID terminals for venues and events that use its cashless payment solutions, making it possible for event organizers to effortlessly offer a simplified payment solution.

With the plug-and-play hands-free terminal, organizers are able to accept cashless payments and top up the RFID wristbands, badges or cards of attendees at an event, without needing to rely on dedicated on-site support staff.

Due to the high cost of RFID systems, these kinds of solutions are typically only used by large-scale events—yet the accessible Mini-Serve EFTPOS system from Token allows events of all sizes to participate in the cashless economy, streamlining the way attendees pay for everything from refreshments to merchandise. As well as offering great convenience to guests, the system also offers other benefits, such as higher profitability and enhanced security.
Jul 4th, 2018
Sources: prnewswire & gettoken
SCORE 4.8
Popularity
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Checkout-Free Retail Concepts
Zippin's Concept Store Shows a Next-Gen AI-Powered Shopping Platform
With artificial intelligence, machine learning and visual cognition technology, Zippin aims to introduce a "frictionless shopping" experience that will save consumers hours of their lives that would otherwise be spent waiting in lines.

To showcase the immense potential of its next-generation, checkout-free software platform, Zippin set up a concept store in San Francisco. The retail store does away with checkout lines and self-scanners entirely, making it possible for consumers to quickly enter the store and leave with their desired items paid for.

Zippin's system combines software with hardware, including overhead cameras and smart shelf sensors that are able to detect items as they are picked up or put back, even with a high degree of accuracy in a crowded setting. When it comes to making a purchase, consumers must download the Zippin app and connect their preferred method of payment to be assigned a unique key or QR code that will permit entry to the shop.
Aug 20th, 2018
SCORE 6.2
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Blockchain-Based POS Systems
The 'Pundi X' Helps Stores Conduct Multi-Cryptocurrency Transactions
There are now thousands of cryptocurrency-accepting shops and restaurants around the world and the Pundi X is a blockchain-based point-of-sale system that is further helping retail stores to participate in multi-cryptocurrency transactions. In partnership with Hong Kong's FAMA Group, Pundi X is now making it possible for customers to make locally sourced, organic food purchases from the restaurant chain using everything from BTC and NPXS to ADI and more.

The easy-to-install Pundi X POS device gives retailers the flexibility to offer both cryptocurrency-to-fiat and cryptocurrency-to-cryptocurrency transactions.

A growing number of global retailers are adopting convenient cashless systems, with a select few even going as far as to accept cryptocurrencies as the only form of payment.
Jul 12th, 2018
Sources: prnewswire & pundix
SCORE 3.8
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Social Commerce Cryptocurrencies
Style.me's Blockchain-Based 'Me Token' is Redefining E-Commerce
Virtual styling solution Style.me is now introducing 'Me Token' as its newest project to "create the leading global social commerce economy through the blockchain."

The blockchain-based Me Token is a cryptocurrency solution that is set to offer straightforward rewards in return for activities from shoppers, influencers and brands. The Me Token is launching on Style.me's app, helping to streamline the discovery experience and path to purchase, all the while building trust with users through enhanced ownership and privacy.

With this cryptocurrency solution, Style.me aims to disrupt the current sphere of social influence by leveling the playing field for all users, no matter their follower count or income as an influencer or an aspiring influencer on social media.
Jul 24th, 2018
SCORE 4.3
Popularity
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Contactless Church Donations
Paris' Saint-François de Molitor is Replacing Collection Baskets
As an alternative to using a simple basket to collect church donations, the Saint-François de Molitor church in Paris, France, is now passing around high-tech contactless payment terminals.

As the church—which was modernized in 2005—boasts seating to accommodate about 500 people, the new contactless terminals have the potential to significantly speed up the collection process. At one of the recent morning Sunday services in the church, five of the terminals were distributed throughout, alongside traditional baskets for those who had cash on hand.

Although the terminals offer a simpler way to accept payment, they mimic the original look of the baskets. The circular "digital basket" boasts a hard plastic cover, which conceals a Vivopay machine that is connected to a Samsung mobile phone.
Jan 24th, 2018
SCORE 4.2
Popularity
Activity
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Related Examples
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Prepaid Virtual Travel Passes
Google Is Testing Out Virtual Travel Passes Through Google Pay
Google has announced a new update to its pay service that will allow users to use Google Pay in conjunction with prepaid virtual travel passes. While Google Pay can already be used to pay for public transit in certain cities, including London, Kiev and Portland, those payments require a connection to a bank card connected with Google Pay. This new service is set to leverage Google Pay as a digital wallet the will work with prepaid tickets and passes.

Google's prepaid virtual travel passes will begin in Las Vegas and will allow users the chance to buy a ticket for the Las Vegas Monorail. Users will be able to purchase a ticket through the transit company's website, whether it be a one-trip ride or a seven-day pass, and can complete the transaction using Google Pay. The ticket will then be saved in the user's digital wallet and can be tapped at the stations terminal to complete the transaction.
Mar 20th, 2018
Sources: venturebeat
SCORE 4.5
Popularity
Activity
Freshness
Related Examples
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30 Retail Payment Innovations
From eCommerce Card Readers to Unstaffed Automated Stores
These retail payment innovations offer a look at the future of shopping, as more businesses are accepting payments by QR codes and digital wallets like Venmo, while others are going completely cashless and staffless.

Self-serve checkout kiosks are now prevalent in grocery stores, but the systems have not yet been adopted by retailers on a large scale in different categories due to issues like theft and age-restricted items. However, retailers of luxury goods are exploring the ways that convenience-focused retail payment solutions can be integrated for all consumers. Luxury fashion label Rebecca Minkoff uses the secure QueueHop self-checkout system and RFID-enabled apparel security tags in-store, while Imperial Cars introduced the first-ever self-checkout for car showrooms. On the issue of age-restricted purchases, the Yoti app integrates with self-service checkouts to replace an in-person ID check with facial recognition technology.

Mastercard recently unveiled a forward-thinking retail payment system that integrates its Masterpass and Identity Check Mobile with iris authentication, so that consumers may have their eyes scanned to make a secure purchase.
Nov 25th, 2017
Self-Serve Shopping Apps
Walmart's 'Scan & Go' Helps Consumers Skip the Checkout Line
Unstaffed Automated Stores
Suning's Self-Service Stores Show Off Smart Retail Innovations
Checkout-Free Convenience Stores
The 'Amazon Go' Store is Currently in a Beta Version
Autonomous Convenience Stores
An Unstaffed 'Xiaomai' CPG Store Has Opened in Beijing
Rewarding Mobile Payment Apps
'CrayPay' Provides Cash Back to Users with Each Purchase
Digital Handbag Kiosks
Galeries Lafayette is Simplifying Bag Shopping with NFC Tags and Tables
Mobile Self-Payment Systems
Rebecca Minkoff's Self-Checkout Solution is Powered by QueueHop
eCommerce Try-On Services
ASOS is Offering an In-App Try-Before-You-Buy Feature with Klarna
E-Commerce Card Readers
Shopify Designed Its 'Chip and Swipe Reader' for E-Retailers
Express Checkout Apps
'Perpule 1Pay' Simplifies Retail Payment Systems and Reduces Queues
eCommerce In-Store Payments
Amazon Pay Lets People Purchase From Stores with Their Amazon Accounts
Scan-Based Grocery Apps
Coop Denmark's 'Bip & Betal' App Lets Shoppers Scan Items on the Go
Integrated POS Registers
The Square Register is a Sleek Device Which Caters to All Business Needs
QR Payment Systems
Inditex's Retail Payment System Will Let Consumers Pay by QR Code
Grocery Payment Apps
Tesco Shoppers May Now Use the PayQwiq App to Pay for Purchases Up to £250
Simplified Shopping Apps
Waitrose's Quick Check Implements a Scan-as-You-Shop System
Digital Wallet Retail Payments
Williams-Sonoma and Venmo are Partnering for a New Payment Program
High-Speed Checkout Stations
This 365 by Whole Foods Station Only Accepts Cards or Apple Pay
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Smiling Payment Systems
Alipay Uses Smile to Pay to Let KFC China Customers Pay With Smiles
QR Code Reward Systems
This Facebook Feature Helps Shoppers Claim In-Store Rewards Via QR Codes
Holistic Retail Payment Systems
'Square for Retail' Manages Payment and Inventory for Businesses
Retail Payment Apps
The Kohl's Pay App Consolidates Payment Details, Rewards and Discounts
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AR Shopping Experiences
Mastercard's AR Experience Lets Customers Scan Their Eyes to Pay
Mobile Payment Systems
Innisfree Has Introduced POSPi's Mobile POS Solution
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Facial Recognition Checkout Stations
Self-Service Tills Can Now Confirm a Customer's ID with Yoti
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Self-Service Car Showrooms
Imperial Cars Introduced the First-Ever Automotive Self-Checkout
Mobile Mall Wallets
Samsung Pay Members Can Now Use the Mobile Payment Card App for Online Malls
Streamlined Retail Payments
Walmart Pay Cuts on Costs and Offers More Convenience for Consumers
QR Code Payment Systems
Singapore's DBS Bank is Helping Shoppers Pay in Store by Scanning QR Codes
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Contactless Payment Keys
DS Automobiles' DS 3 Connected Chic Key Lets Drivers Pay for Purchases
SCORE 5.3
Popularity
Activity
Freshness
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Trend Hunter Demographic Breakdown
AGE
From left to right:
0-2 years old
3-12 years old
12-18 years old
18-35 years old
35-55 years old
55+ years old
GENDER
The breakdown above represents a trend that is gender neutral, and is targeted towards both men and women equally. If the key is skewing more pink than blue or vice versa, that's an indication that the trend is more relevant to either a female or a male audience.
REGION
This is a measure of which markets a particular trend is geared towards. This is chosen by the editor of an article, and not generated based on the locations of TrendHunter.com readers. The regions we choose from are: North America, Europe, Asia, Africa and South America.