This successful leadership speech by Tom Peters stresses the importance and the benefits of listening.
Tom uses the analogy of how doctors are big culprits of interrupting on an average of every 18 seconds with what they think is the problem without actually listening to the patient. He says this is also true with managers and employees in business environments.
In Tom's successful leadership speech he states that managers need to take the time to listen to their employees. He feels the single most important strategic strength in an organization is a commitment to listening. The commitment needs to permeate throughout and become part of the corporate culture in a workplace. He says everyone is responsible from management to front-line employees.