Cognitive psychologist LeeAnn Renniger shares "a scientifically proven method for giving effective feedback" in her latest video for TED. The video is part of TED's Dropbox-sponsored The Way We Work series, profiling leaders who share ways to adapt and succeed at work in our ever-changing world.
Addressing humans' struggle with giving constructive feedback to peers, LeeAnn Renniger stresses its benefits and names feedback as the most important tool a leader can have. She goes on to examine two common types of feedback -- one that is indirect and unclear and another that is too direct, leading recipients to put their defensive guards up.
While feedback can often be an awkward experience for both those delivering and receiving it, LeeAnn explains that this can be avoided with a simple four-part formula. This consisting of the "micro-yes," an introductory question that suggests feedback is coming and "data points," specific and concise statements outlining what the feedback is. These are followed by the impact statement, addressing how an action impacted you and the question, a way to wrap up the conversation while giving the recipient a chance to participate and share steps for moving forward.