Zara's Self-Serving Kiosks Make Online Orders More Convenient
Ellen Smith — December 15, 2017 — Fashion
Zara's self-serving kiosks will be launching in select stores, offering consumers the opportunity to efficiently pickup orders they placed online.
Consumers will receive a notification once their ordered package has arrived at a kiosk. After a notification has been received, the customer can pickup the item at their own convenience, making for a more leisurely experience than most, as the in-store component eliminates designated time slots and limited post office hours.
One of the kiosks,supplied by the technology company Cleveron, can store up to 4,000 packages at a time, offering the consumer a reliable and streamlined experience. Currently, the kiosk is available in one store, but the brand plans to expand the concept to multiple locations in the following year.
Consumers will receive a notification once their ordered package has arrived at a kiosk. After a notification has been received, the customer can pickup the item at their own convenience, making for a more leisurely experience than most, as the in-store component eliminates designated time slots and limited post office hours.
One of the kiosks,supplied by the technology company Cleveron, can store up to 4,000 packages at a time, offering the consumer a reliable and streamlined experience. Currently, the kiosk is available in one store, but the brand plans to expand the concept to multiple locations in the following year.
Trend Themes
1. In-store Self-serving Kiosks - Brands can utilize in-store self-serving kiosks to improve customer convenience and streamline order pickup.
2. Automated Order Pickup Notifications - Automated notifications for order pickup can improve the customer experience and eliminate the need for designated pickup times.
3. Streamlined Order Fulfillment Processes - Streamlining the order fulfillment process through technology and automation can reduce waiting times and improve overall efficiency.
Industry Implications
1. Retail Industry - In-store self-serving kiosks have the potential to disrupt the retail industry by offering a more convenient and leisurely shopping experience for customers.
2. Logistics Industry - Automated order pickup notifications and streamlined order fulfillment processes can disrupt the logistics industry by improving efficiency and reducing wait times for customers.
3. Technology Industry - The development and implementation of technology for in-store self-serving kiosks and automated order pickup notifications presents a significant disruptive innovation opportunity for the technology industry.
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