Lola Uses Artificial Intelligence and Texting to Create Itineraries

By: Misel Saban - May 13, 2016
References: & skift
Lola is a digital travel agency that operates as a travel booking app, allowing consumers to arrange and coordinate their itineraries through texting with live and artificial intelligence agents. The service allows consumers to make arrangements quickly and leisurely without phone calls or one-on-one interaction. The platform is ideal for consumers to use on-the-go, in both personal and professional travelling situations.

The app is designed by Paul English, and it makes use of both service experts and artificial intelligence to offer customers a smooth and stress-free booking experience. Users can message the brand and discuss where to visit, costs and even trip changes in one place. The text messaging interface makes it easy for millennials to continue to multitask while booking their travel plans.