'Talk to the Manager' Instantly Connects Diners with Management

By: Michael Hines - Published: Dec 12, 2012 • References: talktothemanager & springwise
Talk to the Manager (TTTM) is a new company that makes it easier to deal with customer complaints. TTTM connects frustrated/happy diners directly to a restaurant’s ownership and management. The service offers business a dedicated phone number that customers can text their complaints/praises to.

Talk to the Manager is so simple that it makes you wonder why it wasn’t around earlier. For $29 a month, businesses will receive a dedicated phone number and pre-printed signs and stickers that advertise the number. Customers who text the number are assigned a number themselves, making it easy to track and resolve complaints. Should a customer abuse their power to text management/ownership, they can be blocked. In addition to helping customers get their questions and concerns answered, TTTM lets businesses instantly know exactly what works and what needs improvement. Stats for SMS Customer Complaint Services Trending: Older & Chilly
Research: 391 clicks in 180 w
Interest: 0.6 minutes
Concept: Talk To The Manager
Related: 46 examples / 35 photos
Segment: Females, 18-55
Comparison Set: 17 similar articles, including: customer service infographics, finger swiped product ads, and server complaint blogs.