Superstar

'Talk to the Manager' Instantly Connects Diners with Management

By: Michael Hines - Published: Dec 12, 2012 • References: talktothemanager and springwise
Talk to the Manager (TTTM) is a new company that makes it easier to deal with customer complaints. TTTM connects frustrated/happy diners directly to a restaurant’s ownership and management. The service offers business a dedicated phone number that customers can text their complaints/praises to.

Talk to the Manager is so simple that it makes you wonder why it wasn’t around earlier. For $29 a month, businesses will receive a dedicated phone number and pre-printed signs and stickers that advertise the number. Customers who text the number are assigned a number themselves, making it easy to track and resolve complaints. Should a customer abuse their power to text management/ownership, they can be blocked. In addition to helping customers get their questions and concerns answered, TTTM lets businesses instantly know exactly what works and what needs improvement.