Costco Launches a Dedicated Shopping Hour for Seniors Amid COVID-19
Grace Mahas — March 26, 2020 — Social Good
References: costco & retailcustomerexperience
The COVID-19 pandemic has caused many consumers to panic buy, leading to nationwide shortages of essential items such as toilet paper and hand soap. As a result, many consumers from the elderly population are left scrambling for scraps at grocery stores. To ensure this vulnerable segment has access to these necessities, Costco is following the lead of other retailers — such as Shoppers Drug Mart and Publix — to launch senior-specific shopping hours on Tuesday and Thursday from 8 a.m. to 9 a.m.
Not only does this ensure seniors have access to food and other products, but it also limits the number of individuals they have to interact with while shopping, an important factor in maintaining physical distance from others.
Image Credit: Shutterstock
Not only does this ensure seniors have access to food and other products, but it also limits the number of individuals they have to interact with while shopping, an important factor in maintaining physical distance from others.
Image Credit: Shutterstock
Trend Themes
1. Senior-specific Shopping Hours - Implementing senior-specific shopping hours allows businesses to cater to the unique needs of elderly consumers, while also promoting safety and convenience.
2. Panic Buying - The increase in panic buying during the COVID-19 pandemic highlights the demand for reliable supply chains and stock management systems to prevent shortages and ensure essential items are available for all consumers.
3. Contactless Shopping - The implementation of contactless shopping options, such as senior-specific shopping hours, presents an opportunity for businesses to adapt to changing consumer behaviors and provide a safer shopping experience.
Industry Implications
1. Retail - The retail industry can explore the implementation of senior-specific shopping hours to cater to different consumer segments and address their unique needs.
2. Supply Chain Management - Ensuring reliable supply chains and stock management systems are in place is essential for the retail industry to prevent panic buying and maintain sufficient stock levels of essential items.
3. Elderly Care - The elderly care industry can leverage the concept of senior-specific shopping hours to develop innovative solutions that address the specific needs of older adults and provide a safe and convenient shopping experience.
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