Lufthansa's 'Mildred' is Like an Automated Travel Agent

By: Joey Haar - Nov 11, 2016
References: newsroom.lufthansagroup & digitaltrends
Lufthansa, the massive German airline, has recently released 'Mildred,' a friendly chatbot designed to help consumers find the best rates on any Lufthansa flights. Mildred, whose avatar looks like "a friendly lady with glasses and her pink hair in a bun," according to the Lufthansa press release, is accessible through Facebook Messenger.

Mildred's main purpose is to find cheaper airfare for consumers. The bot can search through Lufthansa flights any time within a nine month period. Beyond searching for flights in general, users can narrow their search to specific dates, booking classes, and even airports. By placing all this functionality within a familiar chat platform, Mildred promises a more user-friendly interface than the often clumsy websites for many airlines.