At the 2009 ISPA Conference & Expo for the International Spa Association, Jeremy Gutsche of Trend Hunter was a part of a ‘power panel’ that included Guy Kawasaki of Garage Technology Ventures and Tony Hsieh of Zappos.com. The conference took place from October 5-8 in Austin, Texas, and is the largest event of the year for those in the spa industry.

You can see a clip from the power panel at the 2009 ISPA Conference & Expo above. Jeremy Gutsche, Guy Kawasaki and Tony Hsieh discussed social media, great customer service and the importance of knowing your audience.