Pennsylvania's Geisinger Health System Focuses on Customer Service

By: Meghan Young - Apr 19, 2016
References: neatorama
Not happy with your service at the Geisinger Health System? Well, now you can enjoy a refund. This is not something people have associated with the health care and yet perhaps this is what's been missing from it all along. After all, personnel shouldn't be taking for granted that visitors have to pay in order to get treatment in the United States, especially when lives are in their hands.

Geisinger Health System is hoping to usher in a new age in Pennsylvania. A novel approach to the ingrained health system, health care executive Ceci Connolly nevertheless expresses that it shouldn't be, "It is sad and ironic that a business that has decided to listen to its customers and be responsive and even occasionally refund some money is considered so out-of-the box."