Cheep Food and Daycare Makes Ikea The New Social Services

From Munich in the south to Kiel in the north, Ikea is increasingly turning into a welfare center for pensioners, young moms, low-earners and the unemployed.

Many low-earners prefer eating in the familiar atmosphere of this temple to consumption to standing in line at the soup kitchen. Indeed, the stigma of poverty is hidden behind the company’s cheap and cheerful designs. What started out as an extra service to improve customer loyalty, has developed a life of its own, separate from the shaky wooden furniture and fold-out sofas. Many people feel that they belong when they mingle among well-off customers—even if all they can afford is a hot dog. ...

More than food-scroungers, though, IKEA workers fear lazy parents. Around 150 three- to 10-year-olds are deposited daily at the Hamburg-Schnelsen store’s play area—a complimentary offer to allow mom and dad to wander in peace through the showrooms. But many people misuse the service as a free babysitting service. Sometimes moms just set their loved ones down among the colorful balls, with the nursery girl watching—and hurry to the hairstylist or the tennis court. The desperate store announcements asking the mother to please pick up her screeching child then go unheeded.