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In this conversation with President and CEO of USAA Joe Robles, he discusses what to do when in a dilemma where you are not sure how to act, and explains the importance of asking questions. He shows that by listening carefully to those who work for you and asking them for their feedback and suggestions, that one can solve many problems through the advice of their colleagues.
He also advises his audience that if they have already tried this method, and are still in a situation where they are unsure of how to proceed, then it may be best to seek help from a mentor who may have experience in the field that they do not possess. In this short, yet important video, Joe Robles reveals the importance of trusting those you work with and the value of having a mentor at all stages of your career.