| Email | Full Article (TrendHunter.com/id/154269)

This customer service excellence speech from author James Lloyd offers the ideal combination of insight, humor and entertainment. His speech summarizes a particular customer service experience that forever changed his opinion about one particular retail brand.

While sharing his experience with this brand, which went above and beyond its means to meet his needs as a consumer, he emphasizes the value of a customer service model that operates based on the needs of the consumer as opposed to the business.

Price is often something that a brand will factor into its customer service model or strategy, but Lloyd truly believes that if the customer service is exemplary, the price will no longer matter. Customers will be willing to spend the extra money if the service they are receiving cannot be received elsewhere.

Customer-Focused Innovation
TrendHunter.com/id/133715

Customer Obsession
TrendHunter.com/id/133701

Prioritizing Customer Service
TrendHunter.com/id/146529

Creating Customer Relationships Digitally
TrendHunter.com/id/147243

Developing Consumer Loyalty
TrendHunter.com/id/154251

Consumer-Based Authority
TrendHunter.com/id/138605

Prioritizing Customer Focus
TrendHunter.com/id/144892

Cherishing Imagination and Collaboration
TrendHunter.com/id/145519

Dialogue Rather Than Reciting
TrendHunter.com/id/146362