Closing the Knowing and Doing Gap
Robert Sutton Keynotes - Keynotes by Robert Sutton discuss management processes in relation to the individuals they...
Referencing his book ''The Knowing-Doing Gap: How Smart Firms Turn Knowledge Into Action,' Sutton evaluate actions management teams can make to develop better levels of productivity. He delves into the details of these processes that can promote and encourage innovative action. Sutton believes a boss should have two things: competence and compassion. A good leader will have excellent performance, but also a stellar sense of humanity. If a leader isn't generous and fair, the company will fail.